Your Privacy Matters: ViViDApps is committed to protecting your personal information. We never sell your data to third parties. This Policy explains exactly what we collect, why, and how you can control it.
1. Who We Are
ViViD App Studio (a unit of ViViD Global Services, "ViViDApps") is the data controller for information collected through this Website and in connection with our services. Our registered contact for privacy matters is privacy@vividapps.in.
2. Information We Collect
2.1 Information You Provide Directly
- Contact Form Submissions: Name, email address, phone number, company name, project description, and service interest.
- WhatsApp / Email Communications: Message content, contact details, and project-related information shared during consultations.
- Client Onboarding: Business name, billing address, GST/PAN details, bank/UPI information required for invoicing and project initiation.
2.2 Automatically Collected Information
- Usage Data: Pages visited, time on page, referral source, device type, browser, and operating system.
- IP Address: For security, fraud prevention, and regional analytics.
- Cookies & Tracking: As described in our Cookies Policy.
2.3 Information from Third Parties
We may receive basic profile information if you contact us via social media (Instagram, LinkedIn, Twitter/X) or if you're referred by a partner organisation.
3. How We Use Your Information
- Service Delivery: To scope, plan, build, and deliver your project.
- Communication: Responding to enquiries, sending project updates, and sharing deliverables.
- Billing & Invoicing: Processing payments and maintaining financial records as required by law.
- Marketing (with consent): Sending project-relevant newsletters, case studies, or service updates. You may opt out at any time.
- Analytics & Improvement: Understanding how our Website is used to improve user experience.
- Legal Compliance: Fulfilling obligations under Indian law, including GST filings and regulatory requirements.
4. Legal Basis for Processing
We process your data under the following legal bases:
- Contractual Necessity: Processing required to fulfil our service agreement with you.
- Legitimate Interests: Analytics, security, and improving our services.
- Consent: For marketing communications and non-essential cookies.
- Legal Obligation: Compliance with Indian tax, accounting, and regulatory law.
5. Data Sharing & Disclosure
We do not sell or rent your personal data. We may share it with:
- Service Providers: Cloud hosting (AWS, Firebase), email services, project management tools — bound by confidentiality obligations.
- Payment Processors: Razorpay, UPI providers, or bank transfer intermediaries for billing purposes.
- Legal Authorities: When required by law, court order, or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, subject to equivalent privacy protections.
6. Data Retention
- Client project data and communications: Retained for 7 years to comply with Indian accounting and tax law.
- Marketing consent records: Retained until withdrawn plus 2 years.
- Website analytics: Aggregated data retained for up to 26 months.
- Enquiry data (non-converted leads): Deleted after 12 months of inactivity.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Erase your data where no legal obligation requires retention.
- Object to processing based on legitimate interests.
- Withdraw consent for marketing at any time.
- Data portability — receive your data in a structured, machine-readable format.
To exercise any right, email privacy@vividapps.in. We will respond within 30 days.
8. Data Security
We implement industry-standard security measures including HTTPS encryption, access controls, encrypted storage for sensitive data, and periodic security reviews. Despite best efforts, no digital system is 100% secure — we encourage you not to share sensitive credentials (passwords, payment PINs) via unsecured channels.
9. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or a prominent notice on our Website. Continued use of our Website or services after updates constitutes acceptance of the revised Policy.