Refund Policy

1. Nature of Our Services

ViViDApps provides custom software development services — including mobile apps, web platforms, AI integrations, and UI/UX design. Because our work involves significant human skill, time, and resources invested from the moment a project commences, refunds are governed by strict criteria outlined below.

Unlike physical or off-the-shelf software products, custom development deliverables cannot be "returned." However, we are committed to ensuring Client satisfaction through our quality process, revision cycles, and communication.

2. Eligibility for Refunds

2.1 Full Refund (100%)

A full refund of any advance paid is available if:

• ViViDApps has not commenced any work on the project (no design, code, or resource allocation).
• The refund request is made within 48 hours of payment.
• ViViDApps is unable to fulfil the project due to internal resource constraints or force majeure.

2.2 Partial Refund

A partial refund may be issued based on the percentage of work completed at the time of cancellation:

• Less than 25% complete: Up to 60% of the advance may be refunded.
• 25%–50% complete: Up to 30% of the advance may be refunded.
• More than 50% complete: No refund is available; the Client receives all work completed to date.

Percentage of completion is assessed by ViViDApps based on time invested, features developed, and resources consumed, and is documented in writing.

2.3 No Refund Situations

Refunds are not available in the following circumstances:

• The Client has approved deliverables at any stage (written or verbal approval).
• The project has been delivered in full and accepted by the Client.
• Delays or dissatisfaction caused by the Client's failure to provide timely feedback, content, or approvals.
• The Client changes their mind about scope, direction, or business requirements after work has commenced.
• Third-party platform decisions (e.g., App Store rejection for policy reasons unrelated to our code quality).
• Force majeure events (natural disasters, internet outages, government actions).

3. How to Request a Refund

To request a refund, please follow these steps:

1. Email refunds@vividapps.in with the subject line: "Refund Request – [Your Project Name/Invoice Number]".
2. Include: your full name, company name, invoice number, payment date, reason for refund request, and any supporting documentation.
3. Our team will acknowledge your request within 24 hours and initiate a review.
4. A decision will be communicated within 5 business days.

4. Refund Processing

• Approved refunds are processed to the original payment method wherever possible.
• UPI/Bank Transfer refunds: Processed within 5–7 business days.
• Card/Razorpay refunds: Processed within 7–10 business days (bank processing times may vary).
• International wire refunds: Processed within 10–15 business days. Wire transfer fees (if any) are deducted from the refund amount.

5. Disputes Related to Refunds

If you believe a refund decision is unfair, you may escalate the matter as described in our Disputes Policy. We are committed to resolving all matters fairly and promptly.